Shipping & exchange
All orders usually get shipped within 2-5 working days. So, you can expect a delivery between 5-10 business days for domestic and international shipping.
If you’re looking to exchange your purchase for another one, we're here to help! We offer exchange within 7 days of receiving your order.
Please note that exchanges can only be made under the following conditions:
- The product is damaged or defective on arrival
- The product must have no visible signs of wear or use
- Discounted products are final and cannot be exchanged
- Shipping and COD charges are non-refundable.
Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.
No return / refund / exchange is possible for customised products unless it is damaged. To initiate an exchange, please email us at firstname.lastname@example.org. Once we receive the product from you, we'll inspect it and let you know about the next steps.
Cash On Delivery (COD):
We offer cash on delivery payment option on selected pin codes. Due to a limitation of courier services, we may contact you to pay online / cancel your order, if we are updated by the courier service that the address is not serviceable for COD.
We will charge Rs. 100 as COD charges on and above the courier charges if applicable.
Any COD packages that are returned to us will be automatically cancelled in the system. In case you wish to, you could reorder the products online.
- Please mail us at email@example.com for cancellation request if your order has not been shipped yet.
- Orders can be cancelled only if it has not been shipped from our warehouse.
- No cancellation applicable for customised products once the order is placed.
- Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
- Once shipped, we will not consider cancellation requests.
- If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
- Please allow us at least 7 days to dispatch your replacement product once we have received and approved your return
Due to the nature of the product, at the moment, we do not have a 'return for refund' policy.
Our business hours are 10 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at firstname.lastname@example.org and we will respond as soon as possible. If you have any more questions around our exchange policy. We'll be happy to help!