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FAQs

Shipping & Delivery

All orders usually get shipped within 3-5 working days. So, you can expect a delivery between 5-7 days for domestic and 10-15 days for international shipping. But because of the lockdown restrictions, unfortunately, we are seeing a delay in courier pickups, and delivery. We're working extensively with all our third-party vendors to make sure we're up to date on all the developments surrounding COVID-19. Please do expect a longer-than-usual delay in deliveries.

Shipping worldwide?

Yes, we're shipping worldwide. For international orders, please mail to info@thepositivestore.in.
The shipping charges are subjective based on location.

When can I cancel my order?

Orders can be cancelled only if it has not been shipped from our warehouse. 

No cancellation applicable for customised products once the order is placed. 

I received a damaged product. What do I do?

Please do not worry. Drop us a mail at info@thepositivestore.in with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced.

How can I place corporate / bulk /gifting orders?

We would be happy to assist you. Please reach out to us on info@thepositivestore.in

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